Due to the nature of the products, we sell, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection, misunderstood what you were buying, did not read the product description, have bought the product twice or more, have been gifted a product similar or the same, or found the goods cheaper elsewhere or on sale/promotion through us at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We can not waive those fees, so we do not offer refunds – so please make your selection carefully.
We have zero tolerance policy on blackmail and extortion.
We will not give a customer a discount or free product, because they threaten us with a poor review.
This conduct is a breach of the Criminal Code and is illegal in Australia and we reserve the right to report your conduct to the Australian Federal Police.
If your product is faulty, we will follow a process to resolve your concern, by finding a solution that is reasonable for you and in accordance with the Consumer Law.