Dispatch and Delivery Times
We will dispatch your order within 3-4 business days of receipt of your payment in cleared funds. This dispatch time may vary and is an estimate only.
Deliveries times will depend upon your location and the time of year. You will be sent a tracking number to track your delivery with the third-party freight company. All orders will have An Authority To Leave (ATL) if you are not home for your delivery. However if you live in an apartment or your location is such that the goods cannot be left then goods will be returned to the depot for you to arrange either collection from the depot or re-delivery. Re-delivery fees will charged to you prior to re-delivery of goods.
Estimate delivery to:
- Brisbane is approximately 3-5 business days of receipt of your payment in cleared funds OR you can click and collect from our Brisbane warehouse during business hours.
- Sydney is approximately 4-6 business days of receipt of your payment in cleared funds.
- Melbourne is approximately 5-7 business days of receipt of your payment in cleared funds.
- Adelaide is approximately 6-8 business days of receipt of your payment in cleared funds.
- Perth is approximately 10-14 business days of receipt of your payment in cleared funds.
- Hobart is approximately 10-14 business days of receipt of your payment in cleared funds.
We offer a flat rate shipping for any item you purchase.
For products valued at $50 or less, the flat rate shipping is $9.
For products valued between $50.01 and $150, the flat rate shipping is $29.
For products valued between $150.01 and $300, the flat rate shipping is $49.
For products valued between $300.01 and $950, the flat rate shipping is $79.
For products valued above $950, the flat rate shipping is $99.
Please note that shipping rates are;
- per product not per order; and
- for metro capital cities being Brisbane, Melbourne, Sydney, Perth, and Adelaide (please note Hobart is not included)
- based on the full recommended retail price (not the sale or promo price of the product)
Due to the size of our great country there are some delivery addresses that are not reasonable to freight too, within our flat shipping rates. If you are not in a metro capital city being Brisbane, Melbourne, Sydney, Perth, or Adelaide (please note Hobart is not included), we will contact you and advise you of any additional freight charges.
Important Delivery Information
You must open and check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive the goods in good condition.
If your goods are received damaged, please immediately :
- Note it on the delivery note that it was received damaged;
- Tell the delivery driver it is damaged; and
- Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.
If you do not do so your freight insurance will be void.
Out of Stock Items
If an item is out of stock, an estimated time of arrival (ETA) maybe up to 12 weeks. We will contact you asap by phone or email and tell if an item you have ordered is out of stock and tell you the ETA.
Due to the nature of the products we sell, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection or found the goods cheaper elsewhere or on sale/promotion through us at any time.