Dispatch and Delivery Times
We use independent freight companies to deliver your orders. When you place your order you select your freight carrier. We our best to provide you with a selection of reputable Australian companies that offer efficient and effective deliveries of our beautiful products.
The cost of the freight and handling is determined by the freight company and is calculated at checkout. You can view your estimated freight cost by inserting the items you are looking to purchase and your address in the freight estimator.
Delivery times will depend upon your location, the time of year and the capacity of the freight company you selected. You will be sent a tracking number to track your delivery with the third-party freight company.
Please check your junk mail. You will receive many messages tracking your order so it is important to note when your delivery is coming, so you can be home.
All orders will have An Authority To Leave (ATL) if you are not home for your delivery. However, if you live in an apartment or your location is such that the goods cannot be left (at the freight company’s discretion) then goods will be returned to the depot for you to arrange either collection from the depot or re-delivery. Re-delivery fees will charged to you prior to re-delivery of goods.
If you live in an apartment or a building complex, please note that the freight companies may not deliver directly to your unit. Most freight companies will only deliver your order to the main reception area or the ground level of the building complex.
We recommend that you track your order so that you are home for delivery. We are not responsible for theft of your order from your premises, so please be home to accept collection of your goods.
Estimate delivery to:
- Brisbane is approximately 3-4 business days of receipt of your payment in cleared funds
- Sydney is approximately 4-6 business days of receipt of your payment in cleared funds.
- Melbourne is approximately 5-7 business days of receipt of your payment in cleared funds.
- Adelaide is approximately 6-8 business days of receipt of your payment in cleared funds.
- Perth is approximately 10-14 business days of receipt of your payment in cleared funds.
- Hobart is approximately 10-14 business days of receipt of your payment in cleared funds.
These dispatch times may vary and are an estimate only.
Important Delivery Information
You must check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive your goods in good condition.
We understand that is disappointing when you receive your order and it has been damaged in delivery. We do our best to use reputable freight companies but unfortunately we cannot control their delivery, that is why we ensure your orders for freight damage.
If your goods are received damaged, please immediately :
- Note it on the delivery note that it was received damaged;
- Tell the delivery driver it is damaged; and
- Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.
- Do not dispose of the damaged product or the cartons or packaging.
If you do not do so, your freight insurance will be void and the damage will not be covered under warranty. Your freight insurance is only valid for 5 business days from receipt of your delivery.
We will do our best to lodge the freight claim on your behalf but please note that in our experience, freight companies do take a several days to respond to a claim and tell us the next course of action, so please be patient (although we understand it is frustrating some times).
Click & Collect
You can also click and collect from our Brisbane showroom (at 132 Compton Road Underwood) during business hours (Monday to Friday 9am – 4pm). We are not open on week ends or public holidays.
You will received an email from our team, when your order is ready for collection. Please check your junk mail.
Out of Stock Items
If an item is out of stock, an estimated time of arrival (ETA) maybe up to 12 weeks. We will contact you asap by phone or email and tell if an item you have ordered is out of stock and tell you the ETA.
Due to the nature of the products, we sell, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection, misunderstood what you were buying, did not read the product description, have bought the product twice or more, have been gifted a product similar or the same, or found the goods cheaper elsewhere or on sale/promotion through us at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We can not waive those fees, so we do not offer refunds – so please make your selection carefully.
We have zero tolerance policy on blackmail and extortion.
We will not give a customer a discount or free product, because they threaten us with a poor review.
This conduct is a breach of the Criminal Code and is illegal in Australia and we reserve the right to report your conduct to the Australian Federal Police.
If your product is faulty, we will follow a process to resolve your concern, by finding a solution that is reasonable for you and in accordance with the Consumer Law.