Dispatch and Delivery Times
We use independent freight companies to deliver your orders. When you place your order you select your freight carrier. We our best to provide you with a selection of reputable Australian companies that offer efficient and effective deliveries of our beautiful products.
The cost of the freight and handling is determined by the freight company and is calculated at checkout. You can view your estimated freight cost by inserting the items you are looking to purchase and your address in the freight estimator.
Delivery times will depend upon your location, the time of year and the capacity of the freight company you selected. You will be sent a tracking number to track your delivery with the third-party freight company.
Please check your junk mail. You will receive many messages tracking your order so it is important to note when your delivery is coming, so you can be home.
All orders will have An Authority To Leave (ATL) if you are not home for your delivery. However, if you live in an apartment or your location is such that the goods cannot be left (at the freight company’s discretion) then goods will be returned to the depot for you to arrange either collection from the depot or re-delivery. Re-delivery fees will charged to you prior to re-delivery of goods.
If you live in an apartment or a building complex, please note that the freight companies may not deliver directly to your unit. Most freight companies will only deliver your order to the main reception area or the ground level of the building complex.
We recommend that you track your order so that you are home for delivery. We are not responsible for theft of your order from your premises, so please be home to accept collection of your goods.
Estimate delivery to:
- Brisbane is approximately 3-4 business days of receipt of your payment in cleared funds
- Sydney is approximately 6-12 business days of receipt of your payment in cleared funds.
- Melbourne is approximately 8-16 business days of receipt of your payment in cleared funds.
- Adelaide is approximately 8-20 business days of receipt of your payment in cleared funds.
- Perth is approximately 14-21 business days of receipt of your payment in cleared funds.
- Hobart is approximately 14-21 business days of receipt of your payment in cleared funds.
These dispatch times may vary and are an estimate only.
Please be advised we continue to ship nationally, however please note due to increased demand and lockdowns we are experiencing delays of up to 15 business days.
Please note as we use third party delivery companies we cannot control delivery times and the above is only a guide. Leading up to Christmas to ensure delivery prior to Christmas please make sure you place your order before 1st December. This will give you the best chance to have delivery prior to Christmas. Please note we cannot guarantee delivery but will make every effort to try and ask the freight companies to deliver on time.
Please order in advance to avoid disappointment.
Important Delivery Information
You must check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive your goods in good condition.
We understand that is disappointing when you receive your order and it has been damaged in delivery. We do our best to use reputable freight companies but unfortunately we cannot control their delivery, that is why we ensure your orders for freight damage.
If your goods are received damaged, please immediately :
- Note it on the delivery note that it was received damaged;
- Tell the delivery driver it is damaged; and
- Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.
- Do not dispose of the damaged product or the cartons or packaging.
If you do not do so, your freight insurance will be void and the damage will not be covered under warranty. Your freight insurance is only valid for 5 business days from receipt of your delivery.
We will do our best to lodge the freight claim on your behalf but please note that in our experience, freight companies do take a several days to respond to a claim and tell us the next course of action, so please be patient (although we understand it is frustrating some times).
Click & Collect
You can also click and collect from our Brisbane showroom (at 132 Compton Road Underwood) during business hours (Monday to Friday 9am – 4pm). We are not open on week ends or public holidays.
You will received an email from our team, when your order is ready for collection. Please check your junk mail.
Out of Stock Items
If an item is out of stock, an estimated time of arrival (ETA) maybe up to 12 weeks. We will contact you asap by phone or email and tell if an item you have ordered is out of stock and tell you the ETA.
Due to the nature of the products, we sell, we do not offer refunds or exchanges where you have changed your mind, made a wrong selection, misunderstood what you were buying, did not read the product description, have bought the product twice or more, have been gifted a product similar or the same, or found the goods cheaper elsewhere or on sale/promotion through us at any time.
The reasons we do not offer refunds is that we are unable to resell the product, as new. We trust that you understand that for safety and hygiene reasons, you would not want to receive a product for your baby that has been potentially used previously. We also do not offer refunds because there are significant costs to us to process a refund, including PayPal, Afterpay and Zip Pay fees that are charged to us. We can not waive those fees, so we do not offer refunds – so please make your selection carefully.
We have zero tolerance policy on blackmail and extortion.
We will not give a customer a discount or free product, because they threaten us with a poor review.
This conduct is a breach of the Criminal Code and is illegal in Australia and we reserve the right to report your conduct to the Australian Federal Police.
If your product is faulty, we will follow a process to resolve your concern, by finding a solution that is reasonable for you and in accordance with the Consumer Law.
Whilst the utmost care is taken to produce our products, we recognise that there is no perfect product and sometimes something might not be right.
For this reason, our products are covered by a manufacturer’s warranty, to give you peace of mind when buying from us. This is a warranty against defects caused during manufacture of the product. This warranty excludes transport damage, incorrect assembly or use, mishandling, wear and tear and natural imperfections that are reasonably foreseeable with products of this nature. Please read our FAQs about the nature of timber.
All warranty claims must be accompanied by proof of purchase, within the warranty period. The warranty period will vary depending upon the product. Please refer to your product specifications on this website for details of the warranty relating to your product.
If you have purchased a babyhood product from a retailer you must contact your store of purchase to lodge a warranty claim, as your contract of purchase is with your store of purchase. If you have purchased a babyhood product from us directly on our website or from our showroom, please call our office on (07) 3208 3555 or return the item to our showroom, during business hours and we would be happy to assist you directly to resolve your concern.
The cost of returning your product to us for assessment, repair or replacement are required to be covered by you, as our products flat pack into cartons, so the costs of freight will not be significant. For the purposes of the Consumer Law examples of products provided that are too large and heavy to return, at your cost, are an extension ladder stuck in an extended position or a product fixed to a structure like a stove or dishwasher.
If your product has a manufacturing fault, we will offer to rectify your concern by repairing, replacing or refunding the product, at our discretion.
We will do our very best to assess your concern as soon as reasonably possible, as we appreciate that all our customers are busy parents and parents to be. In order to facilitate this, we will often ask you to send us a photo or video of your concern, so we can do our best to assess it without having the item returned. We may not be able to assess your concern via the images so in this case, we will ask you return the item to us.
Our manufacturer’s warranty is in addition to your rights under the Consumer Guarantee, in the Consumer Law.
Please remember that our team will do their very best to reasonably assist you with your warranty claims and queries.
We are the parents of the next generation, if we cannot lead with good example, then what future does the world have with our progeny. So please be honest, kind and respectful when dealing with our team, as they will always do their best to help you.