Please read these terms and conditions carefully prior to purchasing from us.
Placing an Order
- Please choose carefully. Due to the nature of the products we sell we do not offer refunds or exchanges where you have changed your mind, the product is not suitable for you, made a wrong selection or found the goods cheaper elsewhere.
- We recommend you carefully review any proposed orders before proceeding with your order, as orders cannot be cancelled once accepted and processed.
- We reserve the right to cancel your order if the item is not stock or is unable to be supplied for any reason.
- Promotional coupons and discounts cannot be used in conjunction with any other coupon codes, discounts or already discounted prices. Any differences will be charged additional to the order. Our team will contact you to arrange payment of the difference.
- If you have any queries about the progress of your order, please contact our Customer Service Team via email. Please quote your order number and date of purchase in your email and subject heading. If your order has been dispatched and you require information about the delivery times, please trace the tracking number provided to you.
- We use 3rd party payment processing, these providers have transaction fees which are payable. They are not negotiable nor are they refundable. These charges are fixed and provided by the service providers such as Paypal, Zip Money & Afterpay.
- We work with a number of partners to support our customers with great discounts, bonus gifts and promotions. From time to time we may share limited contact information to enable these offers to be sent to you.
Dispatch and Delivery
- We use independent third party freight companies for delivery of your order.
- We will dispatch your order within approximately 3-4 business days of receipt of your payment in cleared funds. This dispatch time may vary and is an estimate only.
- Deliveries times will depend upon your location and the time of year.
- You will be sent a tracking number with your invoice to track your delivery with the third-party freight company. PLEASE check your junk mail to ensure you receive your tracking details.
- All orders will have An Authority To Leave(ATL) if you are not home for your delivery. We do however recommend that you are at home for your delivery as we are not responsible for any theft or damage to goods after the goods have been delivered.
- If you are not home for delivery and you live in a location where the freight company cannot leave your order, you will need to contact the freight company and arrange to collect the item from their depot or pay a redelivery fee. We cannot arrange this for you.
- We are unable to deliver to a P.O. Box or Parcel Box. Items cannot be delivered by third party companies without this signature, so please do not instruct them otherwise.
- We are unable to take responsibility for delays which are outside of our control and cannot provide refunds or compensation for these delays, as we do not own or control the freight companies.
- Your delivery address cannot be changed once you place your order as we use third party freight companies and cannot amend delivery details after booking your freight.
When You Receive Your Goods
- You must open and check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive the goods in good condition.
- If your goods are received damaged, please immediately:
- Note it on the delivery note that it was received damaged;
- Tell the driver it is damaged; and
- Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.
- Your goods are insured to reduce any risk, loss or damage, during delivery. Insurance is subject to terms and conditions, which are set by the third-party freight company. We do not determine the terms and conditions and cannot override them.
- If you are not home for your delivery, you may void all insurance and your goods may not be covered under freight insurance, if received damaged or if they go missing.
- Most importantly, do not sign for the goods, without carefully checking the goods are in good condition. This includes the packaging and the actual product inside. If you sign the delivery note, you accept that your goods have been received in good condition and you will void your transit insurance on the goods.
- If goods delivered are not marked as received damaged, you will not be able to claim transit insurance and we will not accept responsibility for the cost of replacing these goods or any part thereof.
If the goods you have ordered are faulty and it is a manufacturing fault, you may have legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory. Please contact our Customer Service Team via email and refer our Warranty Terms in your product instruction manual. If your goods are received damaged, please refer to part B – Dispatch and Delivery.