Terms & Conditions

Please read these terms and conditions carefully prior to purchasing from us.

Placing an Order

  • Please choose carefully. Due to the nature of the products we sell, we do not offer refunds or exchanges where you have changed your mind, the product is not suitable for you, you made a wrong selection or found the goods cheaper or on sale.
  • We recommend you carefully review any proposed orders before proceeding with your order, as orders cannot be cancelled once accepted and processed.
  • This is particularly important with regard to products that are not in stock. We take the time to regularly update our website with products not in stock and provide you with an estimated time of arrival (ETA), as a guide to when the product is expected into Australia. Unfortunately, we cannot guarantee the ETA, as these factors are not in our control so if you require a product urgently or within a specified time frame, we recommend you purchase an alternative product that is in stock – as we do not wish you to be disappointed if the ETA is delayed. Please note that refunds cannot be provided on products that are on back order, if you are not able to wait for the arrival of the product.
  • We reserve the right to cancel your order if the item is not stock or is unable to be supplied for any reason.
  • Promotional coupons and discounts cannot be used in conjunction with any other coupon codes, discounts or already discounted prices. Any differences will be charged additional to the order. Our team will contact you to arrange payment of the difference.
  • If you have any queries about the progress of your order, please contact our Customer Service Team via email. Please quote your order number and date of purchase in your email and subject heading. If your order has been dispatched and you require information about the delivery times, please trace the tracking number provided to you.
  • We use 3rd party payment processing, these providers have transaction fees which are payable. They are not negotiable nor are they refundable. These charges are fixed and provided by the service providers such as Paypal, Zip Money & Afterpay.
  • We work with a number of partners to support our customers with great discounts, bonus gifts and promotions. From time to time we may share limited contact information to enable these offers to be sent to you.

Dispatch and Delivery

  • We use independent third party freight companies for delivery of your order.
  • We will dispatch your order within approximately 3-4 business days of receipt of your payment in cleared funds. This dispatch time may vary and is an estimate only.
  • Deliveries times will depend upon your location and the time of year.
  • You will be sent a tracking number with your invoice to track your delivery with the third-party freight company. PLEASE check your junk mail to ensure you receive your tracking details.
  • All orders will have An Authority To Leave(ATL) if you are not home for your delivery. We do however recommend that you are at home for your delivery as we are not responsible for any theft or damage to goods after the goods have been delivered.
  • If you are not home for delivery and you live in a location where the freight company cannot leave your order, you will need to contact the freight company and arrange to collect the item from their depot or pay a redelivery fee. We cannot arrange this for you.
  • We are unable to deliver to a P.O. Box or Parcel Box. Items cannot be delivered by third party companies without this signature, so please do not instruct them otherwise.
  • We are unable to take responsibility for delays which are outside of our control and cannot provide refunds or compensation for these delays, as we do not own or control the freight companies.
  • Your delivery address cannot be changed once you place your order as we use third party freight companies and cannot amend delivery details after booking your freight.
  • It is very common for freight companies to do split deliveries where you have multiple cartons. Please check your tracking details and they will note whether your order has been split for delivery. Ordinarily your remaining cartons will be delivered with 3 business days. If you have checked your tracking details and are unsure please contact the freight company directly, as they will be able to assist you with information about your delivery.

When You Receive Your Goods

  • You must open and check your order to ensure it has been delivered in good condition, prior to signing for the delivery. This is important to ensure you receive the goods in good condition.
  • If your goods are received damaged, please immediately:
    • Note it on the delivery note that it was received damaged;
    • Tell the driver it is damaged; and
    • Contact us immediately and tell us, so we can resolve it on your behalf, with the freight company.

Delivery Insurance

  • Your goods are insured to reduce any risk, loss or damage, during delivery. Insurance is subject to terms and conditions, which are set by the third-party freight company. We do not determine the terms and conditions and cannot override them.
  • If you are not home for your delivery, you may void all insurance and your goods may not be covered under freight insurance, if received damaged or if they go missing.
  • Most importantly, do not sign for the goods, without carefully checking the goods are in good condition. This includes the packaging and the actual product inside. If you sign the delivery note, you accept that your goods have been received in good condition and you will void your transit insurance on the goods.
  • If goods delivered are not marked as received damaged, you will not be able to claim transit insurance and we will not accept responsibility for the cost of replacing these goods or any part thereof.
  • It is very common for freight companies to do split deliveries where you have multiple cartons. Please check your tracking details and they will note whether your order has been split for delivery. Ordinarily your remaining cartons will be delivered with 3 business days. If you have checked your tracking details and are unsure please contact the freight company directly, as they will be able to assist you with information about your delivery.

Faulty Products

Whilst the utmost care is taken to produce our products, we recognise that there is no perfect product and sometimes something might not be right.

For this reason, our products are covered by a manufacturer’s warranty, to give you peace of mind when buying from us. This is a warranty against defects caused during manufacture of the product. This warranty excludes transport damage, incorrect assembly or use, mishandling, wear and tear and natural imperfections that are reasonably foreseeable with products of this nature. Please read our FAQs about the nature of timber. For further information about our manufacturer’s warranty, please refer to your instruction manual.

  • If your product has a manufacturing fault, please contact your store of purchase. Our authorised retailers have a process to support your product concerns.
  • If you purchased from our retail store, please return the product to the store.  Our business hours can be found here
  • If you purchased online, please contact our Customer Service Team, with some details about your concern.

All warranty claims must be accompanied by proof of purchase, within the warranty period. The warranty period will vary depending upon the product. Please refer to your product specifications on this website for details of the warranty relating to your product.

  • The cost of returning your product to us for assessment, repair or replacement are required to be covered by you, as our products flat pack into cartons, so the costs of freight will not be significant. For the purposes of the Consumer Law examples of products provided that are too large and heavy to return, at your cost, are an extension ladder stuck in an extended position or a product fixed to a structure like a stove or dishwasher.
  • If your product has a manufacturing fault, we will offer to rectify your concern by repairing, replacing or refunding the product, at our discretion.
  • We will do our very best to assess your concern as soon as reasonably possible, as we appreciate that all our customers are busy parents and parents to be. In order to facilitate this, we will often ask you to send us a photo or video of your concern, so we can do our best to assess it without having the item returned. We may not be able to assess your concern via the images so in this case, we will ask you return the item to us.
  • Our manufacturer’s warranty is in addition to your rights under the Consumer Guarantee, in the Consumer Law.
  • Please remember that our team will do their very best to reasonably assist you with your warranty claims and queries.

We are the parents of the next generation, if we cannot lead with good example, then what future does the world have with our progeny. So please be honest, kind and respectful when dealing with our team, as they will always do their best to help you.

If your goods are received damaged, please refer to part B – When You Receive Your Goods.